We care about our joymakers and logically do our best to deliver them to you in top condition. However, it can happen that an order becomes defective during transport or that something else happens that entitles you to claim warranty. Legally, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will take care of repair or replacement free of charge.

Complaints

It can always happen that something does not go entirely as planned. We advise you to first report complaints to us by sending an email to info@griffel-gifts.com. As of February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.